New South Wales
Government

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A long term partnership, delivering great digital customer experiences to the constituents for New South Wales.

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Long term partnership

We are a long term partner with New South Wales government, working with various agencies for over ten years on a wide variety of sites in the portfolio.

All the agencies that we work with have the core principle to deliver great customer service - by providing information and services to the people that need it, when they need it.

Our experience ranges from corporate websites, intranets, event sites, community engagement platforms and personalised content delivery along with complex web applications to help government deliver services and value to their constituents.

Our relationship has spanned many years and multiple technologies, with the ongoing relationship built on trust and experience.




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Their Challenge

Their Challenge

Our working relationship starts with the Department of Premier & Cabinet (DPC), Strategic Communications. Working alongside them we help them deliver their goal which is to "enhance the lives of the people of NSW by driving priorities, brokering outcomes and delivering programs and services." 

DPC were seeking a technology partner that was able to work across multiple technologies, to deliver a broad range of solutions to meet different needs.  

DPC needed a technology partner that was responsive and agile to create solutions that do the job and who were flexible enough to work into internal tech development strategies.

At Symbiote we enjoy solving technical problems and for DPC that means we deliver a broad range of projects.

The Solution

The Solution

Our service delivery model which is ease of delivery and integration into their smaller teams has enabled NSW Government to deliver exceptional digital experiences over the past decade.

Solutions delivered for NSW Government include:

  • Web platform including CMS, Hosting, Development pipelines and integrations
  • Consistent templates, yet flexible and customisable with an easy editor experience

Sites we've delivered these solutions for:

  • Department of Premier and Cabinet website
  • The Office for Veterans Affairs website and eBook
  • Invest Regional NSW website
  • NSW Industrial Relations website

The Secret Ingredient

Fast turnaround on high interest initiatives.

By its very nature, Government needs to respond quickly to the environment and run up digital initiatives in a short time frame - that have a lot of interest to the public. 

By having a robust web platform, and a solid core template we can quickly respond to these type of requests. 

A well known and understood platform utilising a flexible framework all leads to a truely shared understanding of how the system works means we can adapt projects and resourcing to get the best outcome. 

Our Process

Tech Talk

"Not every client is so into writing their own code. We write lots, our client does too. And we make this work."

Owen Windsor – Managing Director - Ferment Fellow

Team member

Owen Windsor – Managing Director - Ferment Fellow

Our tech process
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The whole Symbiote team has been involved in projects and ongoing improvements for NSW DPC - UX, Design, Dev, Hosting and more. 

We use the Silverstripe CMS to deliver a digital delivery platform that meets a host of diverse needs. By working collaboratively and providing a quality expereince 

All hosted on a reliable, resilient and available AWS hosting environment 

Our relationship is unique because not every client is so into writing their own code. We write lots, our client does too. And we make this work. Through a collaboration process, sound code review processes, management and maintenance long term. 

 

Tech Summary

Delivering content to an entire state provides a complex set of use cases, and the opportunity to leverage a powerful set of tools to deliver above and beyond.

Technologies used in the NSW DPC digital presence

  • PHP7
  • Silverstripe CMS
  • jQuery
  • Javascript
  • Solr search
  • Redis
  • Terraform
  • Cloudflare

Support

"We work closely with internal technology teams to build skills and capabilities within our solutions and allow those teams to move fast and effectively with the knowledge that they have our full support and capability to help them drive organisational goals."

Owen Windsor – Managing Director - Ferment Fellow

Team member

Owen Windsor – Managing Director - Ferment Fellow

Read our process
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For all the agencies in the New South Wales government clusters that we work with, they all have differing needs and delivery requirements. Still, they are all underpinned by the single important idea of delivering information to the people that need it, when they need it.

Our solutions enable teams to be able to deliver this diverse information effectively. We empower smaller units within the agencies to be able to self-service for most activities.  

We work closely with internal technology teams to build skills and capabilities within our solutions and allow those teams to move fast and effectively with the knowledge that they have our full support and capability to help them drive organisational goals.

Our relationship has spanned many years and multiple technologies. Still, the ongoing aspect is the trust and understanding that we all demonstrate that has ensured the relationship is an ongoing success.