New South Wales
Government

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A ten-year partnership that continues to deliver great digital experiences to the people of New South Wales.

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Ten years And Counting

We are a long term partner with the New South Wales government, providing website and UX solutions for various agencies for over ten years. Each of the agencies we work with have the core principle to deliver exceptional customer service. They set out to do this by providing information and services to the people that need it, when they need it and we support this effort by delivering robust solutions fast.

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Their Challenge

Their Challenge

The Department of Premier and Cabinet (DPC) needed a technology partner with deep experience working across multiple technologies to deliver a broad range of solutions to different challenges. They were looking for a tech partner that was responsive, agile and flexible enough to work into internal tech development strategies.

The Solution

The Solution

The best solution for DPC’s needs was to effectively integrate with their teams to provide any expertise they required. This agile and flexible approach has helped NSW Government deliver exceptional digital experiences over the past decade. 

Solutions delivered for NSW Government include:

  • Web platforms, CMS, Hosting, Development pipelines and integrations
  • Developing cohesive and consistent design templates that are flexible and customisable with an easy user experience
  • Department of Premier and Cabinet website
  • The Office for Veterans Affairs website and eBook
  • Invest Regional NSW website
  • NSW Industrial Relations website

We work closely with internal teams and are in daily contact with stakeholders to ensure we understand the bigger picture in order to deliver outcomes that meet their needs and the needs of their end users quickly and effectively

The Secret Ingredient

One of the most critical factors to the success of this partnership is our ability to deliver robust solutions fast. Government agencies need to respond quickly to changing environments and constituent needs, which means we need to deliver digital solutions that integrate quickly and can handle large spikes in visitor data. Our robust web platform and solid core template combined with our agile approach help us respond and deliver results quickly.

Our Process

Tech Talk

"Not every client is so into writing their own code. We write lots, our client does too. And we make this work."

Owen Windsor – Managing Director - Ferment Fellow

Team member

Owen Windsor – Managing Director - Ferment Fellow

Our tech process
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We have delivered a wide range of digital solutions for the NSW government including UX reviews, website, and app design, web development, and website hosting and more. We use the Silverstripe CMS as a digital delivery platform and provide hosting on a reliable, resilient, and available AWS environment that perfectly meets their diverse needs.

 

Tech Summary

Delivering content to an entire state provides a complex set of use cases, and the opportunity to leverage a powerful set of tools to deliver above and beyond.

Technologies used in the NSW DPC digital presence

  • PHP7
  • Silverstripe CMS
  • jQuery
  • Javascript
  • Solr search
  • Redis
  • Terraform
  • Cloudflare

Support

"We work closely with internal technology teams to build skills and capabilities within our solutions and allow those teams to move fast and effectively with the knowledge that they have our full support and capability to help them drive organisational goals."

Owen Windsor – Managing Director - Ferment Fellow

Team member

Owen Windsor – Managing Director - Ferment Fellow

Read our process
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The NSW government agencies we work with have differing needs but aim to achieve a simple goal: to deliver information to the people that need it, when they need it. Each team we work with is different and our flexible approach helps support them however they need to deliver exceptional digital experiences to their constituents.

We work closely with internal teams to build skills and capabilities with our solutions and allow those teams to move fast and effectively with the knowledge that they have our full support whenever they need it.