Symbiote
Digital Infrastructure as a service
Your central hosting platform works for most digital applications. But not all. We manage the outliers with hosting, traffic, security, threat and bot protection, and platform lifecycle — without disrupting your teams or vendors.
Trusted by our government partners
The numbers behind the service
As of 2026
Government web properties under active management
Including VicTraffic and australiaday.com.au
Uptime commitment under SLA
Across production, UAT, and staging environments
State government departments on a single arrangement
One commercial relationship, one SLA, shared infrastructure
Our services
Everything your digital portfolio needs under one arrangement
A single managed service covering the full lifecycle — from infrastructure to incident response, with self-service visibility at every layer.
Website infrastructure & hosting
Production and UAT/staging environments for your full property portfolio. Shared infrastructure delivers cost efficiencies without compromising isolation or performance.
Deployment pipeline observability
Deployment governance and CI/CD pipeline management at the infrastructure layer visibility into what’s deployed, when, and to which environment, tracked in dashboards your team can access at any time. This sits at the infrastructure and deployment layer, independent of application code ownership.
Security monitoring & patching
Continuous CVE and supply chain scanning, infrastructure and dependency scanning and proactive patch management across your portfolio. Your team gets visibility, not more obligations.
Application support & helpdesk
Infrastructure support & helpdesk Technical support, account management, and SLA-tracked incident response for hosting, security, and platform issues. One supplier number for your whole portfolio — 9am to 5:30pm AEST, Monday to Friday.
The challenge
Managing a portfolio of digital properties is harder than it should be
Fragmented accountability
Hosting, support, patching, and lifecycle management split across multiple vendors or internal teams. Responsibility dissolves when you need it most.
Invisible security risk
CVE exposure and infrastructure vulnerabilities accumulate quietly across properties managed separately. Often invisible until an incident occurs.
Cost that doesn't scale
Separate arrangements for each property mean separate infrastructure, tooling, and licence overhead. Costs don't come down as your portfolio grows.
How it works
Fixed monthly cost. Full visibility. No surprises.
Portfolio onboarded under one arrangement
All your web properties — regardless of CMS or stack — brought into a single managed service. Production and staging environments set up and baselined. Application-level support is available for properties Symbiote built; for everything else, we manage the infrastructure layer.
Continuous monitoring and maintenance
Security scanning, patch management, and lifecycle activity run continuously. Standardised monthly maintenance reports keep your team across what's happening.
One team, one invoice, one SLA
Fixed monthly fee. All properties covered. Support, hosting, and lifecycle under one commercial and technical accountability. Costs stay flat as your portfolio grows.
In practice
Digital infrastructure we manage across government, right now.
Department of Premier & Cabinet
Department of Creative Industries, Tourism, Hospitality & Sport
Transport Victoria
What we manage across these clients
Websites & government programs
- Australia Day in NSW
- Screen NSW
- Neon Marketplace
- Transport Victoria
- NSW Premier's Department
- NSW DCITHS intranet
Essential digital services
- Public transport journey planner
- myki payments platform
- Contactless travel & payment history
- VicTraffic road disruptions map
- Legislative calculators & compliance tools
Critical internal systems
- Disruptions management system
- Department intranets
- Operational databases
- Middleware & APIs
- Infrastructure as Code
We manage the infrastructure layer across all of the above — regardless of who built the applications or what they run on. Existing vendors and internal development teams remain unchanged.
Stack Philosophy
We work with your stack, not against it
We’re CMS-agnostic and infrastructure-flexible. Our job is to make what you have work better, not replace it.
Government agencies have existing CMS investments, procurement constraints, and legacy commitments and our value is in managing those well, not pushing you toward a rebuild.
Ready to improve security, reclaim efficiency and reduce costs?
Discover which of your applications might be better suited to infrastructure as a service.