Online co-design activities can work well for geographically dispersed teams and they don’t have to consume a lot of time.
Before COVID we thought that co-design sessions were best done in person where possible because they allowed us to collect valuable information. But during the pandemic, we added to and refined our codesign tools to shift our sessions 100% online. These sessions not only continued to work as well as they had previously, but they had several unforeseen benefits.
After conducting several online sessions with different clients, we observed that participants were willing to be more honest, creative and constructive with their contributions.
These are some of the most important steps and exercises in our co-design process: