Our service retainers give you a hassle free communication channel to our development and support teams and a surety that your projects will be secure in our managed environments.
All retainer options include the following:
Your repository includes the codebase for your project(s), a wiki and issue tracking.
Your requests will be tracked and managed by our support team via our service desk.
All of our managed projects include automated tests and builds.
From there it's up to you how to make use of our service - time can be utilised for any tasks relating to our areas of expertise, and your area of need.
Talk to us
|Support channels||Email, real-time chat||Email, real-time chat, phone||Email, real-time chat, phone|
|Deployments||None||Downloadable packages||Deployer, release and production||Deployer plus Terraform|
|Support availability||Business hours||Business hours||Business hours||24x7 with SLA|
|Ask about Ad-hoc||Ask about Freelance||Ask about Business||Ask about Enterprise|
Each month you pay a base rate, plus any time used over your included support hours.
For example, a Freelance plan user in month one uses 8 hours of support time. Their total bill becomes
$500 (base rate)
+ $200 x 6 (8 hours - 2 included)
= $500 + $1200
What if I use more hours than allowed?
If you use more than the allowed number of hours, you will be billed as though you were in the next tier up for that billing cycle.
Can I change to a lower plan?
Sure! Be aware that changing down plans will attract a higher hourly rate, and remove some available tools.