Our services

Refined, proven, and fast-to-implement services that shape digital transformation, ensuring alignment with vision, organisational and user needs.

  • Insight & Decision-making

    Innovative, cost-effective research and design methods to pinpoint goals, map change, and build consensus and stakeholder support

    Start change

  • Data – Optimised & Available

    Secure, scalable infrastructure to consume large and varied data sources, making data accessible across platforms and channels

    Transform data into value

  • Digital Product & Service

    Create and launch innovative products and services that drive engagement and deliver measurable value to stakeholders and users

    Achieve goals and user satisfaction

  • Management & Governance

    Implement frameworks to ensure long-term success, compliance, and continuous improvement across your digital offerings

    Guarantee security, performance and compliance

Insight & Decision-making

Start change

Clarify goals, map change, and secure stakeholder support by understanding and defining users, requirements, architecture, costs, success criteria and more.

Discovery and Business case development

Examine the environment to identify improvements and justify investment

Research and Customer Experience (CX)

Understand user expectations to validate and design with purpose

Solution Architecture and Roadmapping

Document key technical requirements and map the path to the right solutions

Explore case studies about Insights & Decision-making

Read Insights from our team

Featured
Design systems maintain consistency while reducing effort

Senior developer Chris Kelly explains the benefits of software design systems in standardising an organisation’s assets, process and documentation.

Cost-effective ways to keep your legacy systems working for you

Tim Christensen, our Essential Services Specialist, talks legacy systems and the points in favour for keeping and enhancing them.

Improving front-end performance for high-availability websites

Chris Kelly, our Senior Developer, gets technical about creating a scalable website that manages ultra-high loads and works for people with poor internet connections.

Could digital integration be a better solution than digital transformation?

Managing Director, Owen Windsor, explains the advantages of digital integration for organisations wanting to use data from legacy systems and other sources.

Discover effective strategies to gain support and initiate change.

Data – Optimised & Available

Transform data into value

Harness diverse data sources on secure, scalable infrastructure for cross-platform accessibility and repurposing.

Middleware & Microservices

Connect applications, data, and events for scalable, seamless integration

APIs &
Integrations

Surface seamless, searchable data from internal & external sources

Data extraction, transformation and loading

Deliver actionable data quickly and at scale

Explore case studies about Data

Read Insights about Data from our team

Featured
What’s middleware and how is it used in integration?

Middleware is clever code that links complicated backend databases and systems and frontends so websites run quickly, efficiently and securely, explains Front-end Developer, Mansi Sheth-Parmar.

Cost-effective ways to keep your legacy systems working for you

Tim Christensen, our Essential Services Specialist, talks legacy systems and the points in favour for keeping and enhancing them.

Could digital integration be a better solution than digital transformation?

Managing Director, Owen Windsor, explains the advantages of digital integration for organisations wanting to use data from legacy systems and other sources.

What does your ideal dashboard or intranet look like?

Amanda Brown, our Head of Strategy & Projects talks about APIs and integrations, custom dashboards and intranets, and giving clients all the digital information they need in one place.

Learn how to transform data into value.

Digital product & service

Achieve organisational goals and user satisfaction

New products and services that deliver for stakeholders and users.

Service design and user experience

Design user-centered experiences that meet both business goals and user needs

Progressive Web Applications (PWAs)

Create cross-platform apps that reduce development costs and enhance usability

Product development

Transform ideas into practical, market-ready products with high user satisfaction

Self-service and account management

Empower customers to manage accounts, update preferences, and track activity independently

Digital Experience Platform (DXP) and Content Management System (CMS)

Select and implement tools for scalable digital experiences and efficient content management.

Explore case studies about Digital products & services

Web front-ends, Mapping and Graphical User Interfaces

Integrate complex data into user-friendly, secure web interfaces

Read Insights about Digital products & services from our team

Featured
Personal personalisation protects privacy

Smart, ethical websites can allow website visitors to remain anonymous while still personalising the site to improve their visits – Marcus Nyeholt, Head of Technology, explains.

Improving front-end performance for high-availability websites

Chris Kelly, our Senior Developer, gets technical about creating a scalable website that manages ultra-high loads and works for people with poor internet connections.

Could digital integration be a better solution than digital transformation?

Managing Director, Owen Windsor, explains the advantages of digital integration for organisations wanting to use data from legacy systems and other sources.

Reduce costs by replacing separate iOS and Android apps with a progressive web app (PWA)

Chris Kelly, Symbiote’s Senior Developer, breaks down the benefits of a progressive web app (PWA) versus building and maintaining separate apps for Apple iOS and Android.

Discuss proven ways to achieve business objectives and user needs.

Management & Governance

Guarantee security, performance and compliance

Achieve cost and operational efficiencies while mitigating risk, ensuring security, performance, and compliance through robust frameworks.

Project management

Ongoing project updates and direct access to essential technical people and documents

Cloud hosting

Keep websites online whether they have tens or millions of visitors, with secure, resilient, scalable hosting

Testing

Manual and automated testing of digital systems and updates

Application support and software development lifecycle

Support, training and rapid responses to issues. Monitoring, updates and advice about improvements

Security, performance and optimisation

Secure digital systems with threat detection and response protocols

Explore case studies about Management & governance

Read Insights about Management & governance from our team

Featured
Our top five software testing and Quality Assurance practices

Our senior QA Analyst, Sakina Abedi, describes our approach to testing and Quality Assurance.

Pivoting from banking into tech: our intern talks career shifts and learning curves

Cloud Operations Support Engineer Intern, Namarta Kumari, describes what she learned in her four months at Symbiote.

Vulnerability, security and compliance

Owen Windsor, Symbiote’s Managing Director, explains that it’s possible and necessary to actively identify, monitor and respond to security threats across your systems.

Bug catching is an important part of application support

Front-end developer, Chris James, describes how satisfying bug-fixing can be and talks through his application support process.

Lead the way in security, performance, and compliance.

Who relies on our services?

  • myki

    Commuters using the Department of Transport Victoria’s myki system needed a secure, intuitive way to easily plan and pay for their journeys all in one place.

    View case study

  • NSW Department of Premier & Cabinet

    Simple, secure, templated government websites the NSW Government’s Department of Premier & Cabinet can create and maintain themselves.

    View case study

  • Ian Potter Foundation

    Effective personal user research enabled us to tailor the Ian Potter Foundation website to simplify finding, applying for and administering grants.

    View case study

  • Victorian Department of Transport and Planning

    We engaged with travellers who use use assistive technology to help us redesign the Victorian Department of Transport and Planning’s website.

    View case study

  • VicTraffic

    We tested options for digital user interfaces, enabling VicTraffic to choose unambiguous colours and symbols to show drivers different kinds of road closures.

    View case study

  • NOPSEMA

    NOPSEMA were pleased with the fast turnaround brand refresh and simple, easy-to-maintain open source website we created for their regulatory arm, IOPER.

    View case study

  • Public Transport Victoria

    A cleverly integrated intranet dashboard gave PTV Customer Call Centre staff access to all the systems they need in one place, with a single secure login.

    View case study

  • Circular Open – By-Product

    Open source software can be part of an ethical circular design economy, as our work with Circular Open, an offshoot of Melbourne Design Week, demonstrated.

    View case study

Would you like to talk about simplifying your digital tech?